1. These terms and conditions shall govern your use of (https://www.xpertairportparking.com/) (referred to as the "website")
2. The provision of our services is carried out solely and entirely on the understanding that the Customer accepts, fully and completely, the website's terms and conditions, which also include the service provider terms, cancellation and our liabilities. Whilst the website provides a variety of high-value and budget offers we nevertheless mainly offer low-cost products and it is important that Customers appreciate when booking, that our terms and conditions are designed to enable us to keep our prices down and within predetermined limits.
3. By using our website, you accept these terms and conditions in full.
4. The website operates solely as a booking agent and service provider, listing its own airport car parking products. It also owns and operates its own on-site car parking yard.
5. You are required to read and understand all details related to each product, including its terms and arrival/departure procedures, before making a purchase. If you have any questions or concerns about the services offered, you must raise them before confirming your booking.
6. If certain terms are deemed unenforceable, this should not render the entire contract unenforceable i.e. The terms are severable.
7. This contract is governed by English law.
8. Websites reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However, please do not assume that the Terms which applied on one occasion when you booked a service with us will continue to apply when you next book. We recommend that you recheck these Terms before booking to satisfy yourself that you accept them.
9. If you have any questions or need assistance before making a purchase, feel free to email us at helpdesk@xpertairportparking.com. we'll get back to you promptly. You can also reach us by phone between 9:00 AM and 5:00 PM, Monday to Friday (excluding weekends and bank holidays).
1. Bookings made through the website are deemed confirmed by email containing booking reference number emailed to the email address provided on the booking form.
2. All bookings are non-transferable
3. If for any reason your booking confirmation has not been received, you must contact us immediately to avoid any no show / cancellation charges.
4. It is your responsibility to ensure you have provided correct contact details and read directions to your car park or your full arrival instructions for Park and Ride.
5. If you book one of our Mystery or Saver products, you′ll be getting a great product at a lower rate than you′d otherwise pay. We won′t be able to disclose you what car park that is until after you have purchased. We′ll do our best to tell you anything that might make any of our Mystery / Saver products unsuitable, but if you book, you should do so on the understanding that the Mystery product may not be ideal for your needs. As such, we cannot be responsible if it is not suitable.
6. Sometimes "Xpert Airport Parking." may have to make changes to your booking after you′ve made it. Should this happen, we′ll notify you as soon as possible. If the new arrangements are not suitable, we′ll offer you a full refund.
7. You must print and take a booking confirmation email with you wen you travel. This will enable us to verify your booking.
8. Sometimes we may move vehicles to the different locations within the compound for operational and security purposes especially during busy period.
1. All prices are for pre-booking are in GBP.
2. All bookings are subject to a non-refundable booking fee.
3. Payments for the bookings made via our website can only be made by card payment. We accept all major credit/debit cards and PayPal payments.
4. If a payment by card is declined, "Xpert Airport Parking." reserves the right not to fulfill the services on your booking
5. We may charge additional fees to cover any extras including terminal parking charges, delays and wider/large vehicles. Please check booking confirmation for any additional surcharges. These charges are charged by the car parking company independently and bare no relevance our advertised prices.
6. "Xpert Airport Parking." acts as booking Service Provider who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, full VAT invoice/receipt can only be obtained from the principal operator providing required service.
1. All amendments or cancellation requests must be made in writing by emailing us at helpdesk@xpertairportparking.com or calling us at the number on our website quoting your booking reference number.
2. Bookings with Cancellation Cover can be cancelled up to 48 hours before the departure date. A refund will be issued for the parking amount, minus a £10 administration fee, the booking fee, and any additional services purchased during booking. Please note that Non-Flex products are not eligible for a refund.
3. Bookings made within 48 hours of drop off date will not be eligible for a refund
4. Cancellation Cover does not apply for bookings made within 48 hours drop off date
5. A booking may be cancelled up to 48 hours prior to drop off date except on certain non-flexible offers which are non-refundable. All cancellations will incur £15 administration fee.
6. Any amendments to the pick up date after drop off is completed must be raised directly with us.
7. Customers wishing to shorten the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked.
8. Non-refundable bookings made for Savers or non-flexible parking products will not be acceptable for cancellations and amendments.
9. Cancellation / amendment requests can only be actioned within office hours (Mon-Fri 9:00 am to 5pm)
10. Once a cancellation or amendment is confirmed, it cannot be reversed.
11. Refunds will be made to the credit/debit card used at the time of booking.
12. For the cancellation and amendment timescales, the service will be deemed to have commenced at midnight on the day prior to the commencement of the booked services.
1. Customers must close all windows and remove any valuables before handing over their vehicle.
2. We are not responsible for the loss of any items left inside.
3. Only the vehicle's ignition key or key card should be given to our staff at drop-off.
4. Failure to do so will be treated as a 'No Show' with no refund. We are not liable for any other keys handed over.
1. Customers must inspect their vehicle for damage upon return; no claims will be accepted after the company representative has left.
2. Any damage or missing items must be reported immediately to the on-site staff and followed by a detailed written notice emailed to the Customer Service Manager.
3. Claims will only be considered if the written complaint is submitted within 7 days of vehicle collection.
4. Failure to follow this process may affect your eligibility to claim.
5. Completion of the Vehicle Report Form does not indicate the company accepts liability.
6. All claims related to damage, loss, or service quality must be submitted in writing via email only.
7. For booking-related complaints, email helpdesk@xpertairportparking.com.
Xpert Airport Parking is not liable for:
1. Damage or loss to tyres, trims, wheels, alloy wheels, windscreens, or structural/mechanical failures.
2. Rust, paint wear, battery failure, punctures (including slow punctures), or faulty keys/fobs.
3. Loss of registration plates or damage from jump-starts.
4. Vehicles and contents are left at the owner's risk.
5. Dash cams may be disconnected for driver privacy.
6. Visible damage must be reported to on-site staff with written documentation at the time of return.
7. No liability is accepted for scratches/discolouration revealed after rain or car wash.
8. For third-party parking services, Xpert Airport Parking acts only as a booking agent. Claims must be directed to the service provider.
9. If Xpert is the direct provider, insurance covers only legally proven liabilities.
10. Repairs due to negligence must be done at our approved body shop (not dealerships).
11. Only the car key should be handed over—not house keys or other items.
12. Customers must keep or provide a spare key.
13. Lost keys: Xpert will cover taxi fare for the driver, but customers remain responsible for the spare.
14. Xpert is not responsible for lost or damaged personal belongings left in the vehicle.
15. During peak periods, vehicles may be moved up to 15 miles, including to hotel car parks or open fields; security levels may vary.
16. Vehicles may be driven by multiple drivers between sites. Customers who self-park do so at their own risk.
17. Claims must be supported with photographic evidence from both drop-off and collection.
18. Claims over £2,000 are only considered if clear negligence is proven.
19. Minor claims under £750 may be excluded without strong evidence.
20. No liability for missed flights, lost income, or other indirect losses.
21. Vehicle return time may take up to 60 minutes after your call, depending on traffic/weather.
22. If required to collect your car due to operational issues, Xpert will cover your taxi fare from the airport.
23. Incorrect vehicle details may result in fines—contact Xpert for help.
1. If you have a disability or need special assistance, please let us know at the time of booking.
2. If any part of these Terms is deemed invalid or unenforceable, the remaining terms will still apply in full.
3. These Terms and Conditions are governed by the laws of England and Wales.
If you have concerns, feedback, or a formal complaint, please follow these steps:
1. Email your issue to our customer service team.
2. Include your full name, booking reference, and a clear description of the problem.
3. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 days.