Terms and Conditions

PARKING XPERT LTD, trading as (Xpert Airport Parking), reserves the right to modify these Terms and Conditions at any time without prior notice. This does not affect your statutory rights

We kindly ask that you read these Terms and Conditions thoroughly before handing over your vehicle keys. These terms apply to all customers, whether booking directly with us or through third-party agents acting on our behalf.

1. Bookings and Services

1.1 Bookings made through our website or authorized consolidators are confirmed once an email confirmation has been sent. Acceptance of our Terms and Conditions is implied at the point of confirmation.

1.2 While we strive to meet all collection and delivery times, we are not liable for delays beyond our control, including but not limited to:

• Traffic congestion

• Flight delays

• Road accidents

• Security alerts

• Adverse weather conditions

• Luggage or immigration delays

2. Payment

2.1 Extended stays beyond the booked duration will incur a charge of £20.00 per additional day, payable before vehicle return.

2.2 Full payment must be made prior to the commencement of service.

2.3 If your return falls after midnight from the booked return date, an additional £20.00 charge applies.

2.4 For Meet and Greet services, please call us only after clearing Baggage and Customs. If you call earlier or delay in reaching the collection point after calling, additional airport parking charges may apply.

2.5 In cases of non-payment, we reserve the right to retain the vehicle. If the balance remains unpaid after 6 months, we reserve the right to auction the vehicle to recover costs.

3. Cancellations and Curtailment

3.1 Flexible bookings can be cancelled up to 48 hours before the scheduled date for a full refund, less a £20.00 administration fee.

3.2 No refunds are provided for cancellations or no-shows within 48 hours of the scheduled service.

3.3 Curtailing the length of a stay after service commencement does not entitle you to any refund.

3.4 Amendments made within 24 hours of departure or during the stay will incur a £20.00 charge per amendment. All changes must be emailed and are only valid once confirmed in writing.

3.5 Cancellations or amendments are not permitted for non-flexible products, including saver or supersaver bookings.

4. Liabilities and Other Terms

• If a third-party provider delivers the service, we act solely as a booking agent. Claims regarding the service must be directed to that provider.

• If we are the service provider, our insurance covers our legal liabilities only.

• Vehicles and contents are left at the owner's risk. We are not responsible for:

• Mechanical, structural, or electrical failure

• Windscreen or tyre issues

• Alloy wheels or registration plates

• Damage must be reported to our representative upon return, with written documentation provided.

• We do not accept liability for:

• Faulty keys or fobs

• Punctures (including slow punctures)

• Battery failure or consequences of jump-starting

• Customers are advised to:

• Leave only the vehicle key (not house or other keys)

• Keep or provide a spare key

• During busy periods, vehicles may be stored in overflow locations, including hotel car parks, within a 15-mile radius. Security levels may vary.

• If damage is caused by our negligence, repairs must be carried out by our approved body shop. We do not cover dealer repairs or warranty implications.

• Dash cams may be disconnected due to driver privacy.

• Mileage or damage complaints require photo evidence at both drop-off and pick-up.

• If we ask you to collect your car from our parking compound (due to operational issues), we will cover the taxi fare from the airport to our compound.

• In case of key loss, we will only cover taxi fare to return the driver to their home. Customers are responsible for keeping spare keys.

• We are not liable for delays or losses resulting from lost keys.

5. Exclusions and Limitations

• Customers parking their own cars (e.g., in hotel car parks) do so entirely at their own risk.

• Our insurance does not cover:

• Fire, theft, flood, or malicious damage

• Indirect losses (e.g., missed flights, loss of earnings)

• Damage over £2,000 unless proven negligence

• Vehicles may be returned within up to 60 minutes of your call, subject to road and weather conditions.

• We are not responsible for:

• Discoloration or scratches revealed after rain or car washes

• Internal vehicle condition

• Roof boxes that violate airport height restrictions

• For minor claims (under £750), we reserve the right not to accept liability unless proven negligence.

• Providing incorrect vehicle details may result in parking fines. Please contact us for resolution in such cases.

• Vehicles may be moved between sites using multiple drivers if necessary. Overflow parking may include grass fields.

• Customers must remove all personal belongings and valuables before handing over the vehicle. We are not liable for loss or damage of such items.

6. Parking Facilities

• Our primary parking facility has gated access and a hard standing surface.

• During busy periods or long stays, vehicles may be relocated to other secured facilities (up to 15 miles away).
  Note: Some of our compounds may not have CCTV and may lack formal planning permission for airport parking.

7. General

• If you have a disability or require special assistance, please notify us during booking.

• If any clause in these Terms is found invalid or unenforceable, the remainder of the Terms will remain fully enforceable.

• These Terms and Conditions are governed by the laws of England and Wales.

8. Customer Relations Procedure

If you have concerns, feedback, or wish to raise a formal complaint, please follow the steps below:

• Email your concerns to our customer service team.

• Include your full name, booking reference, and a clear description of the issue.

• Our team will acknowledge your complaint within 5 working days and aim to resolve it within 14 days.